Warranties for Colorado vNet Hardware and Software Products

END USER, 8 YEAR LIMITED HARDWARE WARRANTY

WHAT IS COVERED:

Colorado vNet ("vNet") warrants each new System, for a period of eight (8) years from the date of factory commissioning of the system by one of vNet's direct system integrators, to be free from defects in materials or workmanship under conditions of normal use and specified ambient temperature when installed and operated in accordance with vNet product specifications, applicable National Electrical Code provisions, and Safety Standards of Underwriter's Laboratories.

This warranty covers the diagnosis of problems with the System and the cost of labor (except as provided below) for repair, replacement, or adjustment (at vNet's option) of any and all vNet components, as necessary to restore the System to normal operation.

Products purchased with vNet factory commissioning include an eight-year replacement parts program for credit against the purchase price upon return of a defective part at the following rates:

100% for the first 2 years of operation from the time of the Go-Live Date

50% for years 3, 4, and 5 of operation

25% for years 6, 7, and 8 of operation

WHAT IS NOT COVERED:

1. Damage or improper operation determined by Colorado vNet to be due to abuse, misuse, or accident, such as:
   1. Use of incorrect line voltages;
   2. Use of incorrect fuses or breakers;
   3. Failure to follow operating instructions provided by Colorado vNet;
   4. Failure to maintain and operate equipment in accordance with applicable National Electrical Code provisions, and in accordance with Safety Standards of Underwriters Laboratories;
   5. Failure to maintain equipment under specified ambient temperature;
   6. Vandalism; and
   7. Fire, flood, "Acts of God", and other problems beyond the control of Colorado vNet.
2. Labor costs to remove and reinstall electronic fixture packs and/or ballasts.
3. Components and equipment external to the Colorado vNet Hardware, such as:
   1. Lamps
   2. Ballasts, sockets, and fixtures
   3. Wiring between ballasts and lamps
   4. Building wiring between dimmer panels and lamps
   5. Building wiring between controls and control or dimmer panels
   6. Time clocks
   7. Audio-visual equipment
   8. Motion detectors
4. Unauthorized or improper repairs or adjustments.
5. The cost of repairing or replacing equipment other than the System
6. Equipment not commissioned by one of vNet's direct service representatives

If a problem on a service call is diagnosed by one of vNet's service representatives as a non-covered problem, vNet will no longer provide service under this warranty unless the customer covers the cost of the service call at the then current service pricing.

SOFTWARE WARRANTIES

SYSTEM INTEGRATOR, INTERNAL USE SOFTWARE WARRANTY:

vNet warrants that the Internal Use Software for a period of ninety (90) days after delivery to System Integrator will perform substantially in accordance with the vNet Documentation therefore. vNet shall, at its expense, provide a correction or workaround for any reproducible errors that may be discovered in the Internal Use Software and reported to vNet by System Integrator during the warranty period and deliver an updated version to System Integrator. This warranty shall not apply if the Internal Use Software is used or altered in any manner other than normal use, including, without limitation, unauthorized or improper modifications or adjustments to the Internal Use Software, misuse, abuse or negligence.

END USER, DISTRIBUTED SOFTWARE WARRANTY:

vNet warrants to the End User ONLY that the Distributed Software will perform without error for a period of ninety (90) days after the Go-Live Date when integrated into the System in accordance with the vNet Documentation.

HOW TO GET SERVICE

Promptly notify vNet, within the warranty period, by calling the Technical Support Group at 970.203.3737 or 888.864.0303, that you believe the System is defective. The Technical Support Group will give you an RMA number, if it is appropriate to return the defective product to vNet.